Bookings may be cancelled at any point prior to the day of arrival. Bookings made direct with us (e.g. by telephone or email), or online through our website at www.kethlahouse.co.uk, may be cancelled by sending an email to us at stay@kethlahouse.co.uk or by recorded delivery letter to the address below. We do not accept cancellations over the phone. Bookings made through online travel agents (e.g. booking.com, expedia.com) MUST be cancelled via your account with those agents. We are unable to cancel bookings made through online travel agents on your behalf, and emails and phone messages sent to us to request a cancellation of such bookings do not constitute a valid cancellation for the purposes of this policy.
Bookings subject to our "5% off £500" offer (available when making a direct booking to a value of at least £500) may be cancelled or amended without charge up 23.59 on the 61st day prior to arrival. All other bookings may be cancelled without charge up to 23.59 on the 15th day prior to the day of your arrival.
Bookings may be cancelled without charge up to 23.59 on the 31st day prior to the day of your arrival.
Cancellations made outside of these periods are subject to a charge equal to the full cost of your booking. A charge equivalent to the full cost of your booking will also be due where no cancellation is received (no-show). Please note that we do not waive cancellation fees in any circumstances and we therefore strongly advise customers to take out travel insurance to cover the cost of cancellation.
When credit or debit card details are held on file for a booking agency or an individual we will levy charges as above against that card. Where no card details are held we will issue a written invoice for payment to your recorded email or postal address.
Individuals will be sent written confirmation of cancellation and informed of any incurred charges.