Kethla House Terms and Conditions
A deposit for the cost of one full nights accommodation is required for all bookings.Full payment of booking is payable on arrival (less any deposit paid).Bookings for one night are payable in full prior to arrival.
Payment can be made by debit or credit card (Visa, MasterCard, Maestro).Payment by cheque is by prior arrangement and must be received 10 days before your arrival.
Details of a valid Credit/Debit Card are required to secure a booking (Prices quoted cannot be used with any other offer).
We operate a 14-day cancellation policy.Refunds for cancellation with more than 14 days notice received, deposits will only be returned if we are able to re-sell the room for the same value and length of stay or at the discretion of the proprietors.Less than 14 days notice, deposit is non-refundable.
When Credit card details are held on file for a booking agency or an individual and the guest fails to cancel the booking, fails to arrive or arrives after 23:30 hours (classed as fails to arrive), then charges will be made as per the cancellation charges below.
·Notice/Cancellation not received – 100% of holiday value
Individuals will be sent written confirmation of cancellation and informed of any incurred charges.
Curtailment & Absence of Stay
No allowances can be made for curtailment of stay, temporary absence, late arrival, early departure or meals not taken.
Check in/Check out times
Check in - 14:30 hrs to 18:30 hrs.With prior arrangement we will attempt to accommodate individuals requiring earlier/later check in times but this is at the discretion of the Proprietors and cannot be guaranteed.Arrivals after 23:30 hours will not be accepted
Check out – To enable rooms to be cleaned for other guests, we request that rooms are vacated by 10:30 hrs on the day of departure (provision is available for left luggage).
We have limited car-parking facilities.While we will attempt to satisfy individual needs, we cannot guarantee parking spaces.Kethla House accepts no responsibility for vehicles, or their contents, parked on the premises and cars are parked entirely at the Owners risk.
Persons per Room
Only the stated number of people are allowed to stay in the booked room;i.e. Double en-suite room is for two people.Children are very welcome, however they must be booked into one of the family rooms available.
In the interests of Health & Safety, we do not accept pets with the exception of Guide dogs.
As per the Smokefree Regulations 2007 it is now illegal to smoke on these premises.Individuals who break the law may face legal action and will be charged for additional cleaning and evicted from the premises.In such cases we will not provide a refund for any accommodation days lost.
Unregistered Visitors are only allowed into the Guest House with the owners consent.Any Guest disregarding this will be charged an additional £30.00 for their unauthorised visitor and may be asked to leave.In such cases we will not provide a refund for any accommodation days lost.
Damage to property
Fish & Chips, Takeaways or Hot Food of any kind are NOT ALLOWED on the premises.We respectfully request that any Alcohol is consumed in moderation.Any damage to the property caused by guests, or their associates during their stay, must be paid for in full.
Noise & Disturbance at Night
Please show consideration for other Guests when using Mobile Phone, PCs, TVs or Radios etc either very early in the morning or late at night .We respectfully request that all guests keep noise to a minimum when returning late to, and once in their rooms.If complaints arise, you may be asked to leave.In such cases we will not provide a refund for any accommodation days lost.
Any person arriving at the accommodation under the influence of alcohol will not be accepted.Any inappropriate or threatening behaviour may result in the individual/s being evicted from the premises.In such cases we will not provide a refund for any accommodation days lost.
Any bookings for three or more rooms must be done in person over the telephone and will not be accepted via the on-line booking system.
Please note;In order to maintain our quiet family atmosphere we do not accept bookings for Stag or Hen Nights.
WE STRONGLY ADVISE YOU TO TAKE OUT APPROPRIATE TRAVEL/CANCELLATION INSURANCE.